FAQ

Frequently asked questions

About us

Who are the official Brand owners of ADURO?


The official Brand owners are " ADURO Equipment Co, LTD. Based in Hong Kong. Full details of the company are provided in the the back of the Instruction manual. Aduro is just a Dutch design, but not made in the Netherlands. ADURO has Distributions / Agents Internationally for their products. We are the Official UK Distribution for Aduro® and based in London. All products we sell are the original products, and each come with its own unique serial number. Warranty guarantree card. All products purchased from us are registered automatically with its own unique serial number, which is covered by the warranty and therefore will be either replaced or repaired accordingly. Please be aware that when you purchase from other sellers, the warranty may not be valid because they might not be an authorised seller for Aduro products. Any products not purchased from us will not be covered by the warranty and therefore you will be asked to return the item back to the original seller where you purchased it from. If you have any other questions, please do not hesitate to contact us.




About Aduro


Aduro® was established in 2006 by Alain Dijkstra at the age of 22 and has a medical license for the production of LED Light beauty related products. Aduro® is the market leader and largest producer of LED Light beauty equipment. Aduro has become one of the leading LED beauty product manufacturers and their products are loved by customers around the world. ADURO LED Face Masks have a patented technology that contours and covers the entire facial area with rejuvenating LED light. NASA first discovered the healing power of light when exploring the effects of LEDs. They discovered that LED light has a huge therapeutic effect on the human body. Hospitals and medical clinics use Light therapy as a treatment for many skin conditions including psoriasis, vitiligo, scleroderma and other skin disorders. Light therapy slows down the cell growth and inflammation that causes skin problems to develop. ADURO is the most advantaged FDA medical cleared mask,with over 14 years experience in light therapy. The factory has the highest standards in the medical device production, the ISO13485 and MDSAP license.





Technical

How strong is the light,how effective?


The diodes we use have 3 chips per LED light. This is in contrast to the imitation products that are for sale that do not use 3-chips per bulb. There are 66 LED lights with 3 chips each so we effectively use 198 diodes so the mask works so fast and strong. In addition, there are 20 infrared diodes so that the number of usable LEDs rises to 218 LEDs. A technical story but the bottomline is: more diodes, more effect. So buy the real thing!




How does the Aduro mask work?


The Aduro facial masks use special light that is packed full of energy in the form of photons, and when shined onto the skin these photons penetrate to certain levels of body tissue. These photons then transfer their energy into a form that the body can use called ‘cellular ATP (adenosine triphosphate) energy’ and increase blood flow by the signalling of Nitric Oxide. ATP is the body’s fuel for energy. The more energy we have, the more the body can use this energy for proper function, such as repair and rejuvenation. Super-charged cells from exposure to the Aduro light masks then prompt skin fibroblasts to produce increased collagen, elastin proteins and stimulate the body’s natural healing and rejuvenating processes, while increased blood flow brings in more blood and nutrients to the area.




Is LED lightsafe to use?


The Therapeutic Goods Association (‘TGA’) safeguards and enhances the health of the community through effective and timely regulation of therapeutic goods. You can use your Professional and at home LED light therapy masks with confidence knowing that all our devices have an ARTG from the regulatory and safety body the TGA. Aduro treatment is pain-free, non-invasive, and is completely safe for all skin types. We recommend to first test the mask for 5 minutes in a less visible place to test for light sensitivity. If this is not the case, the mask can be used on the face. The LED light does not emit dangerous UVA or UVA radiation nor does it use lasers. The LED light is not harmful to the eyes,However we advise to close the eyes during the 20 minute treatment.




What are the wavelengths for the ADURO in the different coloured lights?


Red light (630-633 nm.) Blue light (415 nm.) Green light t (505-555 nm) Yellow light (590 nm.) Orange light (590 nm.) Purple light (600 nm.) Cyan light (470 nm.).




"Clinically Proven" What does this mean?


“Biologists have found that cells exposed to near-infrared light from LEDs, which is energy just outside the visible range, grow 150 to 200 percent faster than cells not stimulated by such light. The light arrays increase energy inside cells that speed up the healing process.” Dr. Whelan “Significant reductions of wrinkles (maximum: 36%) and increases of skin elasticity (maximum: 19%)” Lee SY, Park KH, Choi JW, Kwon JK, Lee DR, Shin MS, Lee JS, You CE, Park MY. “A statistically significant improvement in wrinkles was seen after profilometric analysis. The majority of subjects reported improvements in softness, smoothness, and firmness at all time points. Electron microscopic analysis showed evidence of post-LED treatment of thicker collagen fibbers.” Goldberg DJ, Amin S, Russell BA, Phelps R, Kellett N, Reilly LA “The results support the effectiveness of using blue-light LED therapy on a daily basis for better improvement and faster resolution of inflammatory acne lesions.” Gold MH, Sensing W, Biron JA.





Customer service

How long does my order take to process and for it to be delivered?


All orders can take between 1 and 2 working days to process. Each Aduro is checked before delivery and posted the next working day. We will notify you on the process of your order and forward you the tracking number. Please note we only process orders from Monday to Friday unless it is a Bank Holiday or anyPublic Holidays.




What is your return policy?


Return Policy:
We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange unless the product is faulty.
Therefore this will fall under the 12 months warranty guarantee of the product.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Due to our strict infection control protocols, for the protection of our customers, all items seen to have been used / opened damaged box will not be accepted for a return.




Where do you ship from? and where to?


We ship Internationally from our warehouse in London EC2A. Shipments usually only take a couple of days to arrive, depending on the location. You will receive a Track&Trace where you can track the shipment.





How to use Aduro

How often can I use the ADURO?


For the best result, it is advisable to repeat 1 treatment of the face mask every day, each time for 20 minutes using the built-in timer. Of course you can choose to use the mask for less than 20 minutes at a time. The LED light is proven safe and does not damage or tan your skin. LED light does not contain UV radiation.




What can the Aduro 7+1 facial mask treat?


Anti-ageing – Fine lines and wrinkles are reduced with the increased production of collagen and elastin.
Anti-acne – Studies have shown that blue light speeds up recovery time of acne breakouts, giving skin a fighting solution to acne.
Even skin tones – Helps even skin complexion for naturally beautiful skin.
Reduce redness – Alleviates Inflammation, sunburns and rosacea.
Revitalization – Promotes a brighter glow for more radiant skin.
Soothing – Supports in reducing the size of swollen capillaries.
Cell rejuvenation – Alleviates Inflammation, sunburns and rosacea.
Skin balancing – Helps break down deposits of melanin within the skin and age spots, for even and more youthful looking skin.
Increases hydration – Increased blood flow brings more blood and nutrients to the area, for more hydrated and glowing looking skin.




How long does a home Aduro treatment last ?


Aduro home treatment is recommended to be used for 20 minutes, 4-7 times a week for optimal results.




How to use the Aduro facial mask?


The Aduro facial mask requires the user to first clean and prepare the skin. Once the skin has been cleansed the user can apply their favourite cosmetics to their face prior to treatment. When ready simply turn on the Aduro facial mask and fasten the head straps for a preferred position.





What does Aduro treat

Is the light harmful to the eyes and body?


The treatment is pain free, non-invasive, requires no surgery and is a completely safe and effective treatment for all skin types. The light does not emit any harmful UVA or UVB rays and is not a laser, which means that users require zero downtime or recovery time after a treatment. The light is not harmful for the eyes. The light can be experienced as bright. Therefore we recommend to close the eyes during the treatment. Light therapy is medically recognised and is clinically proven, with independent studies of over 40 years of scientific research and support. The Aduro is for skin rejuvenation; it will not darken or tan the skin.




What does an LED mask do for your face?


What is a LED Light Therapy Face Mask? LED facial masks use color lighttherapy (UV-free) in specific wavelengths via tiny LED bulbs to increase facial blood circulation and promote collagen production, skin healing and acne reduction.




What is LED light therapy for face?


An LED facial, aka Color Light Therapy, uses four clinically proven wavelengths of UV-free LED lights that boost collagen production and treat existing acne.




How does infrared light heal?


This unique treatment harnesses the healing power of specific wavelengths of light. When infrared energy is delivered to injury sites and other painful areas, it dramatically increases circulation, reduces inflammation, and promotes healing. … Treatment with infrared light therapy is simple and painless.




What are the benefits of the Aduro facial mask?


The Aduro facial mask is a safe and natural treatment, which has a vast range of benefits to the skin. Benefits include the improvement of skin tone, reduction in fine lines, wrinkles and age spots. The results are that aged skin is firmed, rejuvenated and more even – for younger looking, rejuvenated skin.
No pain and no chemicals
Increases the production of collagen and elastin fibres
Firms aged and tired skin
Smoothes the skin and reduces wrinkles
Smoothes the skin and reduces cellulite deposits
More even skin coloration and complexion
Increases moisture retention
No negative side effects or harm
Increases the body’s natural rejuvenating processes




What should I expect from an Aduro treatment?


The treatment lasts for 20 minutes, with results mostly being felt from the first session. Treatments are relaxing and users will experience a warm rejuvenating feeling, with skin feeling and looking more hydrated and even. Repeated use of the Aduro will increase the desired effect, with an increase collagen production and the bodys natural rejuvenation processes – resulting in youthful looking skin and overall improvement of skin complexion. A course of 12 treatments is recommended, with increased usage proving better results. Treatments with the combination cosmetics are recommended, for the best Aduro experience.




Will the ADURO damage, hurt or burn the skin?


The Aduro mask operates at “2°C above ambient” which is a perfect for feeling relaxed, comfortable and opening the pores to the skin. It will not burn or damage anyone’s skin.




What does red LED light do for the skin?


Blue light is generally used to kill the bacteria that causes acne, providing an effective treatment for blackheads and whiteheads, whereas wavelengths of red light are normally used to speed up healing and stimulate collagen production, simultaneously shrinking enlarged pores and tightening the skin.




What does green LED light do for the skin?


Green light is absorbed into the skin where it has a calming effect. … Green lighttherapy is used to treat dilated capillaries, sagging skin around the eyes, under eye circles, hyperpigmentation and sun spots. Its calming nature can be used in combination with other light therapy to further rejuvenate the skin.




Does red light therapy help hyperpigmentation?


Red Light Therapy for Pigmentation. Red light seems to prevent hyperpigmentation after sun exposure, reducing the skin inflammation (sunburn or erythema) in an effect equivalent to SPF 15. … Since it helps our skin cells to make energy, it supports their normal function.




What causes skin imperfections and problems?


Aging, acne, uneven skin tones and redness can make you lose confidence. Skin problems can be caused by various factors. Some of which you can control like smoking and bad nutrition and some out of our reach like time. But what if we told you we can help you combat these skin concerns?




Is light therapy used in Hospitals and medical clinics?


Hospitals and medical clinics around the world use light therapy as a treatment for many years.Light therapy is used to treat Psoriasis, Vitiligo, Scleroderma and other skin disorders.Light therapy slows down the cell growth and inflammation that causes skin problems to develop.





Please contact Aduro by completing the form below with your query. Alternatively, you may email: info@aduro.london.

In order to help us handle your query quickly and efficiently, please provide as much information as possible. We will respond promptly.

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